Customer support
For clients with a system under contract with us.
If a system we maintain is not doing what it should, use the dispatch line rather than the office number. It is staffed continuously and it is the fastest route to an engineer.
Before you call
- Note the site and, if you have it, the device name or camera number
- Note when it was last known to be working
- Check whether power and network to the cabinet are up
- Have someone available who can grant physical access if we need to attend
24/7 dispatch centre +40 750 254 000
Email us operatiuni@risc-security.com
Office hours
Monday to Friday, 09:00 – 18:00
What counts as urgent
Critical
Total loss of recording, a failed door on a critical route, or anything blocking a live investigation.
High
A camera or reader out of service in a sensitive area, or analytics not raising alarms.
Standard
Single device fault with cover elsewhere, reporting problems, configuration changes.
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